Service Guarantee for Editorial Process, Post-editing Support

Quality Assurance

Editage is the world's foremost language solutions provider to the research community for over 16 years.

Editage Advantage

Editage is trusted partner to researchers, journals, and academic institutions the world over.

  • Largest in-house editorial team
  • 1000+ subject-specialist English editors
  • No question-asked guarantee
  • Personalized and seamless customer experience
  • 99.9% is not good enough. Our mission is to ensure 100% client satisfaction at every interaction for all our clients.
  • We promise excellence, expertise, responsiveness, and confidentiality in all our services.
  • My team will work with you until you are 100% satisfied with every dimension of our service, be it quality, on-time delivery, or response time.
  • When you come to us for our expert authoring services, if we don’t deliver per your expectations, we won't charge you. No questions asked!
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Abhishek Goel Abhishek Goel
Co-founder and Chief Customer Officer, Editage

We assure

EXPERTISE

expertise

Two-editor check

Each document is checked by two language specialists from our global team of editors and peer reviewers, to ensure that we miss nothing. The end result will meet the highest quality standards of international journals.

RESPONSIVENESS

RESPONSIVENESS

24-hour response time

Whether you are sending in a submission or query, our customer support managers will respond to you within 24 hours, with solutions customized to your needs. If your document submission is even a second late, we offer a full fee refund, no questions asked.

CONFIDENTIALITY

CONFIDENTIALITY

128-bit SSL encryption

Our ISO/IEC 27001:2013 certified IT security management systems and processes mean researchers worldwide can submit their papers with complete confidence that their intellectual property is safe with us.

SUBJECT SPECIALISTS

SUBJECT SPECIALISTS

Tailored solutions

Our unique editor-selection algorithm ensures that your paper is assigned to highly qualified language specialists with expertise in your subject. As it learns your requirements, we are able to offer more tailored services.

The No-Questions-Asked Guarantee

All our services are designed with the singular goal of ensuring that your valuable work gets the recognition it deserves. So, this is our commitment to you:

If you’re not satisfied, we're not satisfied

We promise that every document edited or translated by us will be of internationally accepted quality standards. The Editage Advantage ensures that no document is rejected on grounds of poor language. If for some reason you are not delighted with the quality, we will rework your document until you are satisfied. No questions asked!

Satisfaction-Guarnteed

We respect your time

We know how important your time is and we are proud of ALWAYS meeting our deadlines to our customers. If your assignment is delayed by even 1 second, we promise to refund your full fee. No questions asked!

How we edit?

1

You submit your manuscript

2

The manuscript is directed to a senior editor who specializes in your discipline to edit your document.

3

A second level check is conducted by another senior editor who ensures that all your requirements are met

4

You receive the edited file

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