Frequently Asked Questions - IOP Publishing and Editage

What background and specializations do your editors have?

We believe there is no substitute for subject-matter expertise. That is why we ensure that every document we receive is worked on by an expert with a high level of technical competency in the relevant field of study. Our editorial team includes physicians, PhDs, MDs, postgraduates, engineers, and journal peer reviewers. Over 60% of our editors have extensive research backgrounds. In addition, our editors are provided with training and feedback on a regular basis to help them develop a keen understanding of subject-specific writing conventions, terminology, etc.

Can I change the type of editing service after submission?

A request for a change in the type of editing service will be accommodated if we have not yet begun work on your document. Please Contact Us if you would like to change the type of editing service.

What if I am not sure of the most appropriate service to choose for my document?

If you are unable to decide which service would be best suited for your manuscript, Contact Us and we will help you decide.

Do you edit documents in PDF file format?

Yes, we do. We indicate our changes in the PDF file by using a PDF editing software that allows authors to identify the changes in the document. Editing for PDF documents costs 15% more than the normal service fees.

Do you edit documents in LaTeX and TeX formats?

Yes, we deliver the final edited document as a TeX file. Accompanying the edited LaTeX document is a Word document that shows the changes we have made to the text and includes comments and suggestions by the editor. Please note that we do not accept LyX files for editing. The fee for editing a TeX document is 15% more than the normal editing fee.

I need an editing certificate. Will you provide me with one?

Yes, you can access your editing certificate from your account in the online account. The editing certificate verifies that your manuscript has been checked by a professional editor and meets the standard of English required by international journals.

Will you format my manuscript according to the journal’s instructions for authors?

Yes, we do format documents for journal submissions. Request formatting when submitting your inquiry on the online account and include the URL of the journal you are submitting your article to so that our editors can make sure that your submission fulfills all the journal's formatting requirements.

If I have questions about the edited document, how do I ask the editor? By when will you get back to me?

If you have a question for your editor, you can login to the online account and use the Submit Question option. We normally answer within 1 working day. However, a member of our client servicing team will confirm the delivery schedule with you as it is determined by the nature and number of questions.

What if I need my document delivered on an urgent basis?

If you need your document edited on an urgent basis, please email us and let us know by when you would like us to complete work on your assignment. We will do our best to meet your deadline.

What file types do you accept

We accept a broad range of file types, including MS Word, Acrobat, MS Excel, MS PowerPoint, LaTeX, TeX, Rich Text format, and image files. We apply a 15% premium to the price for editing PDF and LaTeX & TeX files.

Do you edit parts of a manuscript?

Yes, we edit parts of a manuscript. This could be sections, pages, or paragraphs. You can request to exclude certain sections of your document from the word count if you do not want those sections edited.

However, we strongly encourage you to get the entire document edited as this will improve the overall quality of the document.

How is the word count of my manuscript calculated?

When determining the word count of any document, we consider the entire text, including tables, references, and mathematical formulae. However, if you would like us to exclude certain sections of the document, the word count of those sections will not be considered. Please note that any files attached for reference are not considered in the word count.

I asked for a quotation but haven’t heard from you yet. What should I do?

We respond to all requests for quotations within one hour during business hours (03:30 AM – 05:30 PM GMT every Mon-Fri; 03:30 AM – 12:30 PM GMT every Sat). In case you have not heard from us, we request you to check your spam folder as it is likely that your email filter may have blocked our email. You can also email us.

Can I opt for an upgrade to Premium Editing Service after one round of Advanced Editing?

Yes, you can upgrade from Advanced Editing to Premium Editing in your second round. In such a case, you will be eligible for a 15% discount on the Premium Editing fees. After the upgrade, you will enjoy the full benefits of the Premium Editing service, including free re-editing support.

What if I want to change my payment method from credit card to bank transfer or vice versa?

You can change your payment method at any time and you do not need to inform or contact us to do this. Once you have submitted your first manuscript to us, you will be given a login ID and password to access our online system through which you can set up and manage all details of your own account. To change your method of payment, login to the online account and go to the Payments section.

Will I receive a confirmation email from you on making a payment?

Yes, we send you a payment confirmation email within three business days of receiving your payment. Once you receive an email from us, please send us a confirmation email in response, just so we know that everything is in order.

How do I make a payment?

Details on how to make a payment can be found here.

What if I want to make changes to my paper after you have edited it?

If you wish to make minor changes, you can send us the revisions through the “Submit Questions” feature in the online account. Alternatively, you can email the questions to us. If you need to add new content or rewrite many sections, we strongly recommend that you opt for re-editing support.

Do you issue an English editing certificate?

Yes. We issue a certificate of English editing if we have edited your entire manuscript as part of the Advanced Editing and Premium Editing services.

I have made some changes to my paper after you edited it. Is the Quality Guarantee still valid?

If you have made significant changes to your paper after we have edited it (e.g., you have introduced new content or rejected our changes), the Quality Guarantee may not be fully applicable.

If you are unsure about whether you can use the Quality Guarantee, email us and we will check the document and provide you with an accurate assessment.

I used your editing service but I still received a negative comment. What do I do?

Such a scenario may arise if you make significant changes to your manuscript after it has been edited by us and do not re-submit it to us for another round of checking. Therefore, we would recommend that you get any revisions made to your document checked before submitting your manuscript to the journal. If you do receive a negative comment from the journal, we will thoroughly review the feedback and get back to you with our assessment.

How do I use the online account?

Once you have submitted your first editing job to us, you will be given a User ID and Password to access the online account. You can maintain all details of your account with us through this system. The system has the following features: Submit job, Check job status, Price and Delivery check, Download edited paper(s), Payment section for credit cards, Bank transfer confirmation, Download invoice, and Personal information.

How can I change my personal information?

You can change your personal information by logging into the online account with your login ID and password and clicking on the Profile tab.

How can I change my login email ID?

To change your login email ID, contact our client servicing team specifying the current ID and the new ID you would like to use.

I have forgotten my login ID and/or password. Can you help me?

If you have forgotten your password, please click on the “Forgot username/password” link. You will be asked to enter your login email ID and your password will be sent to that email ID.

In case you have forgotten your login email ID, please contact our client servicing team and they will get back to you as soon as possible.